Terms & Conditions

General conditions 


The present general conditions are only applicable to sales of products offered in the headings of yadora.com. These products are sold new. These general conditions are applicable, excluding all other conditions, in particular those applicable in shops. 

yadora.com is a service of the company Growth Bridge Sprl. 

Article 1 – Prices 


1.1. The prices of our products are indicated in Euro, including taxes, excluding the cost of treatment and forwarding fees (except where specified). 
1.2. yadora.com has the right to modify prices at any moment in time. However, products will be invoiced based on the tariffs in force at the moment of the order. 
1.3. Products remain the property of Growth Bridge Sprl, up until the complete collection of the prices by Growth Bridge Sprl. 
1.4. Products and services sold on yadora.com are reserved for private persons. 
1.5. Customers living abroad (outside of Europe) will not pay taxes but may have to pay customs charges corresponding to the rate of value added taxes applicable in the country of destination. Growth Bridge Sprl does not deliver products outside the European Union. 

Article 2 – Order 


Contractual information is available in English. Growth Bridge Sprl has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order. 

Article 3 – Validation 


You must declare having read and accepted the present general sales conditions before putting in an order. The validation of your order means you accept these general conditions. Except for evidence to the contrary, the data registered on yadora.com are the proof of all transactions on yadora.com and its customers. 

Article 4 – Availability 


Our product offering and prices are valid as long as they are visible on the site and in stock. Our products are offered as long as stock is available. For products that are not stored in our warehouses, our offers are valid with the provision they are available from our suppliers. 
This is why we provide indications on the availability of products when you make an order. Errors or modifications may exceptionally occur. When a product is unavailable after ordering, we will inform you by e-mail or post as soon as we have received the information from our suppliers. Your order will automatically be canceled and you will be reimbursed if your account has been debited. 

Article 5 – Shipment / Delivery 


5.1 – General 

At first, the products bought on yadora.com are only delivered in countries of the EU. 
The time delays indicated when making an order are the usual average time delays. They correspond to the time needed to ship and dispatch the goods. Products are delivered at the address you indicate when ordering. If the address on your order is not correct, Growth Bridge Sprl is not responsible for not delivering your order. 
When you order several products at once, and when these products have different time delays, the longest time delay is applicable. 
yadora.com has the right to fraction the shipments, in particular in the case of Yadora subscriptions. The participation in the charges for preparing and shipping the order will be invoiced for just one shipment (except for subscriptions). 
yadora.com is not responsible for the consequences when there is a longer delay time. 
When a delivery is late, and the product has been sent, you can cancel your order and request to be reimbursed for the product and the return charges. 
In this case, when you have received the product after your cancellation, we will reimburse you when we have received the complete product in its original state. 
We also invite you to regularly follow up your order and to contact our customer service via +32 496 177081 or via orders@yadora.com if you have a question or when there is a problem. 
All orders that have not been sent within 30 days following the order on yadora.com will be cancelled unless indicated otherwise and announced in the sales offer. 

5.2 – Delivery problems 

You must inform yadora.com of all reservations regarding the delivered product (e.g. damaged package, opened packages, missing pieces,…) within 3 days after reception. Depending on the cases defined in article 12, you may benefit from exchange or reimbursement conditions in this article. 

5.3 – Delivery details 

Orders are treated from Monday to Friday, except on holidays. 
Products are sent by mail from Belgium. 
In all cases the maximum delays vary between 2 days and 2 weeks after receiving the payment and depending on the city or country of destination. 
yadora.com and Growth Bridge Sprl are in no case responsible for consequences due to a backlog attributable to the Post or one of his suppliers. 
A participation in the shipment costs (packaging and postage) may be added to the total order (depending of its content): this will depend on the number of ordered items and the national tariffs of the Belgian postal services that are at that moment in force. 
All articles that are out of stock at our supplier or importer will automatically be deduced from the order. 

Article 6 – Payment 


All payments will be treated using a secure encrypted procedure to prevent the interception of information provided by the buyer. It will be carried out via an electronic payment system such as PayPal or via a bank transfer. 
For all additional information about Growth Bridge, please contact Growth Bridge Sprl and mention your contact details as well as a telephone number where you can be reached during working hours, by sending an e-mail to payment@yadora.com. 

Article 7 – Money back guarantee 


The buyer has the right to return goods if they are intact, if the original packaging hasn’t been opened and if all items of the product and accessories are sent back. Reimbursing is also possible following the hypotheses stated in article 5.
In this case, the reimbursement will be done after we have received the goods. Payment will be done on the account number and invoicing address communicated by the buyer, within 30 days end of month. 
All returns must be preceded by an e-mail to orders-return@yadora.com, within 7 days after having received the goods. 
All disputes after this delay period will not be accepted. 
The present right to return can only be accepted for goods in their original state (not opened, under blister) and which are complete (packaging, accessories, notices,…), in a good state, and with a copy of the invoice. Returned articles that are incomplete, damaged or dirty will not be taken back. 
The buyer requesting a reimbursement must motivate his request and pay for the charges of returning the goods. The parcels must be sent back to Yadora orders return c/o Growth Bridge sprl – BP99 – 1300 WAVRE CENTRE – Belgium 

Article 8 – Security 


Our site is secured by SSL encryption in order to protect all data regarding payment as efficiently as possible. 

Article 9 – Customer service 


For all information or questions, our customer service is at your disposal via mail (info@yadora.com), via regular mail (Growth Bridge sprl – BP99 – 1300 WAVRE CENTRE – Belgium) or via call center (+32 496 177 081 – attention this is a Belgian mobile phone number). 

Article 10 – Intellectual property 


All texts, comments, works, illustrations and images on yadora.com are protected by author’s rights and European intellectual property law. In accordance with the provisions of the intellectual property law, only private use is authorized, which is subject to different provisions or stricter provisions in the intellectual property law. Total or partial reproduction of the site yadora.com is strictly forbidden. 
Anyone wanting to use our logo or brand to promote its on his blog, personal site or other, is invited to make a written request to social@yadora.com. 

Article 11 – Responsibility 


The offered products conform to Belgian law and norms. Growth Bridge Sprl is in no case responsible when the legislation of the country where the product is delivered is not respected (e.g. when a product is forbidden…). It is the customer’s responsibility to check the possibilities regarding the import and use of a product he wants to order with his local authorities. 
Photos are illustrative. We invite you to read the description of each product to know its precise attributes. When you have hesitations or wish to receive additional information, we kindly request you to contact us. 
Growth Bridge Sprl is not responsible for the content of the pages it edits. When there is a manifest difference between the attributes of the product and its presentation and/or sales conditions, Growth Bridge Sprl will not be held responsible. 
Please contact info@yadora.com in case you have questions regarding a product. 
In case of professional purchases, Growth Bridge Sprl has no responsibility for indirect damage, losses or costs that could be the result of the purchase. Total or partial impossibility to use the products, in particular because of compatibility issues, will not lead to compensation, reimbursement or responsibility by Growth Bridge Sprl. 
Growth Bridge Sprl does not target the professional market. Growth Bridge Sprl will not be responsible in case of harm resulting any professional activity. 
Growth Bridge Sprl is not responsible for the services provided by third parties with which it works (PayPal and Shopify). 

Article 12 – Guarantee 


We commit ourselves to reimburse or exchange apparently defective goods or goods that do not correspond to your order, in accordance with article 7 “Money back guarantee”, which specifies the details and procedures of reimbursement. 
In all cases, you benefit from the legal guarantees regarding the conformity of the goods with the contract and latent defects, in conformity with the specified legal provisions. The provisions of this article do not prevent you from benefiting from the retraction rights in article 7. 

Article 13 – Applicable law – Disputes 


The present contract is subject to Belgian law. The language of the present contract is English. In case of disputes with professionals and/or traders, the court of Nivelles (Belgium) is competent. In case of disputes, only the Belgian court is competent. 

Article 14 – Personal information 


Information and data concerning your identity are necessary for managing your order and for our commercial relation. They may be transmitted to companies that contribute to these relations, such as companies that execute services and orders, for their management, execution, treatment and payment. This information is stored for security reasons in order to comply with legal obligations and rules and in order to allow us to improve and personalize the services we offer and the information we provide. 

Conform to the law of 8 December 1992 regarding the protection of privacy when treating personal data, you have the right to access, correct and delete personal details. Write an e-mail to privacy@yadora.com or a letter, mentioning your surname, names, e-mail address and if possible a customer reference. 

In accordance with the choices you made when creating or consulting your account, you may receive offers from our company, or companies you have indicated when creating your account. If you no longer wish to receive offers, you can request this at any moment in time. 

Our site has been conceived with the needs of our customers in mind. This is also why we use cookies. A cookie registers your visit to our site. Cookies on yadora.com are only used to improve our personalized service to you. 

Head office: Growth Bridge Sprl, 12 rue d’Elsenbosh, 1357 Hélécines – Belgium